Shipping, Delivery and Payment Policy

Last updated: 12 October 2026

This policy explains how we ship and deliver shipping containers and related products, and how payment works when you buy from containerstorage-services.com (the “Website”). It forms part of our Terms and Conditions.

The Website is operated by STORAGE & SERVICES LIMITED, a company registered in England and Wales under company number 09409136, whose registered office is at 26 High Street, Haslemere, Surrey, England, GU27 2HW, United Kingdom (“we”, “us”, “our”).

1. Shipping

1.1 Where we deliver

We deliver to addresses throughout the United Kingdom. We do not currently deliver outside the United Kingdom.

There are no excluded regions and no regional surcharges. The same delivery charge applies wherever in the United Kingdom your delivery address is located.

1.2 Delivery charge

The delivery charge is £179 per container. If your order contains more than one container, the delivery charge is multiplied accordingly. For example, an order for two containers carries a delivery charge of £358.

The delivery charge for your order is calculated and shown at the basket and checkout stages, before you confirm your order. Delivery charges are in pounds sterling (GBP) and include VAT where applicable.

1.3 How we ship

Containers are delivered by our own delivery vehicles. Unloading at the delivery address is included in the delivery charge.

1.4 Made-to-order and customised products

Where a product is made to your specification or customised, the delivery charge and delivery timeframe will be set out in the written quotation we send you. If that quotation differs from this policy, the quotation applies to that order.

2. Delivery

2.1 Delivery timeframe

Our standard delivery timeframe is 8 to 14 working days. Working days are Monday to Friday, excluding public holidays in England.

The timeframe starts on the day we confirm that we have received your payment. It does not start when you place your order or when you send a bank transfer. Because we accept payment by bank transfer only, the start date therefore depends on when your payment reaches our account.

Delivery timeframes are an estimate of when we expect to deliver. Where a product is not in stock or is made to order, we will tell you the expected timeframe before your order is confirmed.

2.2 Order confirmation

Once we have received your payment we will send you an order confirmation by email. That email is also confirmation that the delivery timeframe has begun. We will contact you to arrange the delivery date with you.

2.3 Access to the delivery site

You must make sure that the delivery location is suitable and accessible for a delivery vehicle and for the safe unloading and positioning of the container. This includes, where relevant:

• a clear and level area on which the container can be placed;
• sufficient access for a large delivery vehicle, including road width, turning space, gates, and any overhead or ground obstacles such as cables, branches or soft ground;
• any permissions, access rights or permits needed for the delivery vehicle to reach the site and for the container to be placed there; and
• someone being present, or having authorised access, at the agreed time.

Please tell us about any access restrictions or special requirements when you place your order and before the delivery date. Our delivery team may refuse to unload where, in their reasonable judgement, it would be unsafe or would risk damage to people or property.

2.4 If delivery cannot be completed

If we cannot complete delivery because the site is inaccessible or unsuitable, nobody is available to receive the goods, or you have not given us the access we need, we will contact you to agree a new delivery date. Where delivery fails for a reason that is your responsibility, we will tell you in advance of any additional charge, and we will only apply that charge if it has been agreed with you.

If a delivery fails because of something we are responsible for, we will arrange a new delivery at no extra charge to you.

2.5 Delays

If we expect to miss the delivery timeframe, we will contact you as soon as we can and agree a new date with you. If we fail to deliver within the timeframe, you may have rights under the law, including the right in some cases to set a new deadline and to cancel your order and receive a refund. Your statutory rights are not affected by this policy.

2.6 Inspecting your delivery and reporting problems

Please inspect the container as soon as it is delivered, in the presence of the driver where possible. If the container is damaged, incorrect or incomplete, please note this on the delivery paperwork where you can and tell us in writing at info@containerstorage-services.com within 3 working days of delivery, with photographs if possible. If goods do not arrive, please contact us within the same period after the expected delivery date.

Reporting a problem promptly helps us to resolve it quickly. A report made after 3 working days does not affect your legal rights, including your rights under the Consumer Rights Act 2015 (see our Returns and Refunds Policy).

2.7 Risk and ownership

For consumers, the goods are at your risk once they have been delivered to you or to a person you have nominated to receive them. For business customers, the goods are at your risk from delivery. Ownership of the goods passes to you when we have received payment in full.

2.8 Additional charges

We do not charge any fee other than the delivery charge shown at checkout, except where we have agreed a further charge with you in advance as described in section 2.4 or in a written quotation.

3. Payment

3.1 Payment method

We accept payment by bank transfer only. We do not currently accept payment by card, PayPal or any other method.

3.2 How bank transfer works

1. You place your order on the Website.
2. We send you our bank details and a payment reference by email.
3. You make the transfer from your bank, quoting the payment reference.
4. When we have received the payment in our account, we confirm your order and the delivery timeframe starts.

Please complete your transfer within 5 working days of receiving our bank details. If we have not received payment by then, we may cancel the order, and you may place a new order if you still want the goods. Any bank charges made by your own bank are your responsibility.

3.3 Full payment or deposit

Orders are normally paid in full. For some orders we may agree a deposit followed by a balance, depending on the product price and the arrangements agreed with our customer service team. Any such arrangement will be confirmed to you in writing before you pay, together with the amounts and dates.

3.4 Currency, prices and VAT

All prices are in pounds sterling (GBP) and are displayed including VAT where applicable. The delivery charge is shown separately at checkout. We do not add any other hidden charges to the price shown at checkout.

3.5 Payment security

We do not collect or store card details because we do not accept card payments. Bank transfer payments are made directly through your own bank. Please check our bank details carefully before you send any money. We will only send bank details from info@containerstorage-services.com, and we will never ask you to change the account details by any other channel. If you receive a message that appears to come from us asking you to pay into a different account, please contact us by phone before you pay.

3.6 Payments not received or incorrect payments

If the amount received is lower than the amount due, or the reference is missing or incorrect, we will contact you. The order will not be confirmed, and the delivery timeframe will not start, until the full amount due has been received. If you send more than is due, we will refund the difference to the account that sent it.

3.7 Refunds

Refunds are made to the bank account from which the payment was sent. See our Returns and Refunds Policy.

4. Contact us

If you have a question about shipping, delivery or payment, please contact us:

• Email: info@containerstorage-services.com
• Telephone: +44 7488 862912
• Post: STORAGE & SERVICES LIMITED, 26 High Street, Haslemere, Surrey, England, GU27 2HW, United Kingdom