Privacy Policy

Last updated: 12 October 2026

This policy explains how STORAGE & SERVICES LIMITED (“we”, “us”, “our”) collects and uses personal information when you visit containerstorage-services.com (the “Website”), create an account, place an order or contact us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (“PECR”).

1. Who is responsible for your data

We are the controller of your personal information.

• STORAGE & SERVICES LIMITED, company number 09409136 (registered in England and Wales)
• 26 High Street, Haslemere, Surrey, England, GU27 2HW, United Kingdom
• Email for all data protection requests: info@containerstorage-services.com
• Telephone: +44 7488 862912
• ICO registration number: [ICO REGISTRATION NUMBER – TO BE ADDED BEFORE PUBLICATION]

2. What information we collect

Category	Examples	Where it comes from
Identity and contact	Name, email address, telephone number, billing and delivery address, company name (business customers)	You
Account	Username, password (stored in encrypted form), order history, saved addresses	You
Order and payment	Products ordered, order value, delivery details, the payment reference and the name on the bank account that made the transfer	You, and our bank
Communications	Emails, calls and messages you send us, complaints and enquiries	You
Technical and usage	IP address, browser type and device, pages visited, referring page, cookie identifiers	Your device, cookies
Advertising and measurement	Cookie identifiers and information on whether you arrived from a Google advertisement and completed an action	Google Ads cookies, only with your consent

We accept bank transfer only, so we do not collect or store your card details. We do not knowingly collect information about children, and the Website is not intended for anyone under 18. We do not collect special category personal data.

3. How and why we use your information

Purpose	Lawful basis under UK GDPR
To process and fulfil your order, arrange delivery and handle returns and refunds	Performance of a contract (Article 6(1)(b))
To create and manage your account	Performance of a contract
To confirm receipt of payment and keep accounting and tax records	Legal obligation (Article 6(1)(c))
To respond to your enquiries and complaints	Legitimate interests (Article 6(1)(f)): dealing with queries; or contract
To keep the Website secure, prevent fraud and diagnose faults	Legitimate interests
To establish, exercise or defend legal claims	Legitimate interests
To measure advertising performance and show you relevant advertising through Google Ads, including remarketing	Consent (Article 6(1)(a)), given through our cookie banner

Where we rely on legitimate interests, we have balanced them against your rights and interests. You may ask us for details of that assessment. Where we rely on consent, you may withdraw it at any time, as explained in our Cookie Policy. Withdrawing consent does not affect the lawfulness of what we did before.

We do not currently send marketing newsletters. If we decide to send you marketing emails, we will do so only if you have agreed, or as otherwise permitted by PECR, and you will be able to opt out at any time.

We do not make decisions about you based solely on automated processing that has legal or similarly significant effects.

4. Who we share your information with

We share information only where necessary, with:

• Google (Google Ads and Google Merchant Center), to run and measure advertising and to list our products. Google acts as an independent controller for some of this processing. You can read how Google uses data at policies.google.com/technologies/partner-sites.
• Our website hosting and IT service providers, who store the Website and its data and maintain it on our behalf.
• Our bank, to receive payments and make refunds.
• Our accountants, professional advisers and insurers, where needed for accounts, tax, legal advice or claims.
• Authorities, such as HMRC, the police, courts and regulators, where the law requires or permits.
• A buyer, if we sell or restructure our business, who will be bound to use your information in line with this policy.

Deliveries are made by our own vehicles, so we do not share delivery details with an external courier. Our service providers act on our instructions under written agreements and only use your information for the services they provide to us. We do not sell your personal information.

5. International transfers

Some of our providers, including Google, may process data outside the UK, including in the United States. Where this happens, we make sure that a lawful transfer mechanism applies, such as an adequacy regulation, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum, together with any additional safeguards required.

6. How long we keep your information

Information	Retention
Order, invoice and payment records	6 years from the end of the financial year to which they relate, as required for tax and accounting purposes
Account information	While your account is open, and deleted or anonymised within a reasonable period after you close it, unless we need it for the purposes above
Enquiries and complaints	3 years after the matter is closed, to deal with any follow-up or claims
Cookie and advertising data	As described in our Cookie Policy, which are set by the cookie itself or by Google

We may keep information for longer where we need it to defend legal claims or comply with the law.

7. How we protect your information

We use appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), access controls and password protection for accounts. No transmission over the internet is completely secure, so please choose a strong password and keep it confidential. If there is a breach that is likely to put your rights at risk, we will tell you and the ICO as the law requires.

8. Your rights

Under the UK GDPR you have the right to:

• be informed about how we use your information (this policy);
• access the personal information we hold about you;
• have inaccurate information corrected;
• ask us to erase your information, in certain circumstances;
• restrict our use of your information, in certain circumstances;
• object to processing based on legitimate interests;
• data portability for information you gave us, where we process it by automated means under contract or consent; and
• withdraw consent at any time where we rely on it.

To exercise any of these rights, please email info@containerstorage-services.com. We may need to verify your identity. We will normally respond within one month, and we do not normally charge a fee.

9. Complaints

If you are unhappy with how we have handled your information, please contact us first at info@containerstorage-services.com so that we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator:

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Links to other sites

The Website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, and the date at the top shows when it was last changed.