Refund and Returns Policy

Last updated: 12 October 2026

This policy applies to purchases from containerstorage-services.com (the “Website”), operated by STORAGE & SERVICES LIMITED, a company registered in England and Wales under company number 09409136, whose registered office is at 26 High Street, Haslemere, Surrey, England, GU27 2HW, United Kingdom (“we”, “us”, “our”). It forms part of our Terms and Conditions. Nothing in this policy affects your statutory rights.

1. Consumers: your right to cancel

If you are buying as a consumer (that is, for purposes that are wholly or mainly outside your trade, business, craft or profession), you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days, without giving any reason.

1.1 When the 14 days start

The cancellation period ends 14 days after the day on which you, or a person you have nominated (other than the carrier), receive the goods. If your order contains more than one container delivered separately, the period ends 14 days after the day you receive the last one.

1.2 How to cancel

To cancel, you must tell us clearly that you want to cancel. You can:

• email info@containerstorage-services.com;
• write to us at STORAGE & SERVICES LIMITED, 26 High Street, Haslemere, Surrey, England, GU27 2HW, United Kingdom; or
• telephone us on +44 7488 862912 (we recommend you confirm any phone call in writing).

You may use the model cancellation form at the end of this policy, but you do not have to. To meet the deadline, it is enough to send us your cancellation before the 14 days have expired.

1.3 Cancelling before delivery

You may also cancel before the goods are delivered. If we have not yet dispatched your order, we will refund everything you have paid in full.

1.4 Returning the goods

After you notify us of your cancellation, you must return the goods to us within 14 days. Please do not send or move the container until we have contacted you. Containers cannot be returned by post, so we will arrange collection with you. The collection address and process will be confirmed to you in writing.

You must take reasonable care of the goods while they are in your possession and keep them in the condition in which they were delivered. The container should be empty, clean and accessible for collection.

1.5 Who pays for the return

You are responsible for the direct cost of returning the goods, unless the goods are faulty or not as described (see section 3). Because the cost of collecting a container depends on its size and location, we will give you a written quotation for the collection before you commit to it. If we cannot reasonably calculate the cost in advance, we will tell you how it will be calculated.

1.6 Our refund

We will refund the price you paid for the goods, together with the standard delivery charge you paid (£179 per container), within 14 days of the day we receive the goods back or the day you provide evidence that you have sent them back, whichever is earlier. If you cancelled before delivery and nothing has been dispatched, we will refund you within 14 days of the day we receive your cancellation.

If you chose a delivery method more expensive than our standard delivery, we are not required to refund the additional cost.

1.7 Refund method

We will refund you to the bank account from which you made payment, free of charge. If you ask us to refund to a different account, we may need to verify your identity first.

1.8 Goods returned damaged or in a poorer condition

You are liable for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We may make a deduction from your refund to reflect this. We will tell you the amount and the reason in writing.

2. Products excluded from the right to cancel

The right to cancel does not apply to goods that are made to your specification or are clearly personalised. Examples include a container built or modified to your own design or measurements, with custom fittings, layouts or finishes that you have requested, or a bespoke modular building.

The exclusion applies only to the products that are genuinely made to your specification. It does not apply to standard shipping containers, standard office containers, standard container bungalows or standard refrigerated containers that we sell as ordinary stock items, whether new or used. If your order includes both standard and personalised items, the right to cancel still applies to the standard items.

Where a product is made to order, we will confirm in the quotation and before you pay that the right to cancel does not apply.

3. Faulty, damaged or incorrectly described goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for their purpose and as described. This applies to new and used goods, although for used goods, what counts as satisfactory takes account of their age, history and condition as described to you on the Website. The condition of used goods is described on the product page. Signs of wear that are described to you are not a fault.

If the goods are faulty, damaged or not as described, please tell us as soon as you can at info@containerstorage-services.com, with your order number and photographs. Where the problem was visible on delivery, please contact us within 3 working days of delivery (see our Shipping, Delivery and Payment Policy).

Your rights in summary:

• Within 30 days of delivery, you may reject faulty goods and receive a full refund.
• After 30 days, you may ask us to repair or replace the goods. If repair or replacement is not possible, or is not done within a reasonable time and without significant inconvenience to you, you may be entitled to a price reduction or to a final right to reject.
• If a fault appears within 6 months of delivery, it is presumed to have been there on delivery unless we can show otherwise.
• You can bring a claim for up to 6 years after delivery (5 years in Scotland), although the longer the time, the more you may need to show that the fault was present when the goods were delivered.

Where goods are faulty or not as described, we will pay for the cost of collection and return, and we will refund you in full, including the delivery charge, within 14 days of agreeing that you are entitled to a refund.

4. Wrong or missing items

If you receive the wrong product, or your order is incomplete, please contact us as soon as possible. We will arrange for the correct goods to be delivered, or refund the missing or incorrect items, and we will meet the cost of putting the error right.

5. Cancelling an order that has not yet been paid or dispatched

You can ask us to cancel your order at any time before dispatch, whether or not you have paid. If you have paid, we will refund in full within 14 days, to the account from which you paid.

6. Business customers

If you are buying for the purposes of your business, the cancellation right in section 1 does not apply, and the Consumer Rights Act 2015 does not apply to your purchase.

• If the goods are damaged, faulty or not as described, please tell us in writing within 5 working days of delivery. We will then repair, replace or refund the goods, as we reasonably decide, and meet the reasonable cost of collection.
• We may, at our discretion, agree to accept the return of other goods. Where we do, we will tell you in writing what costs and conditions apply.
• You are responsible for the cost of any return that we have agreed at your request.

This section does not limit any rights that cannot be excluded by law.

7. Commercial guarantee

We do not currently offer a commercial guarantee beyond your legal rights described above.

8. Contact us

• Email: info@containerstorage-services.com
• Telephone: +44 7488 862912
• Post: STORAGE & SERVICES LIMITED, 26 High Street, Haslemere, Surrey, England, GU27 2HW, United Kingdom